Transport policy
Welcome to our Transport Policy page! We are committed to providing you with a fast, safe and convenient shopping experience and ensuring that your goods are delivered to you in a timely and safe manner. The following is our shipping policy, including shipping times, shipping costs, shipping locations and other relevant information to help you better understand our shipping services.
1, delivery time
1. Processing time:
Our products are usually processed and shipped within 1-3 business days after receiving your order and completing payment. For custom products or special items, delivery times may be delayed, but we will complete production as soon as possible and inform you of the exact delivery time.
2. Transportation time:
Once your order is shipped, we will choose the appropriate logistics method depending on the destination. Usually, the international shipping time is 7-15 working days, but the exact time may vary depending on factors such as the delivery location, logistics company, and customs clearance. Please note that during some holidays or promotions, shipping may be affected, resulting in a slight delay in delivery times.
3. Order status tracking:
Once your order has been shipped, we will send you a confirmation email with an order tracking number. You can check the shipping progress at any time through our official website or the website of our partner logistics company.
2. Distribution area and cost
1. Global Delivery:
We provide global distribution services, no matter where you are, as long as the logistics service coverage, you can enjoy our products.
2. Freight:
Our shipping costs are based on the delivery area, order weight, volume and the delivery method selected. The following is the general freight standard:
We offer free standard delivery to our customers. Special areas may incur additional costs.
(There will be almost no logistics costs)
3. Taxes and duties:
For international orders, customs duties, value added tax (VAT) and import taxes from other countries may apply. These fees are usually paid by the consignee, and the exact amount will vary depending on the tax policies of your country. We recommend that you find out the local tax policy before placing an order.
Our logistics company will try to take care of all customs
It’s almost never gonna happen.
3. Mode of transportation
1. Standard delivery
Our standard delivery service is provided by a reliable international logistics company and is usually carried out in the following ways:
• EMS (International Postal Service)
• DHL
• FedEx
• UPS
Standard delivery is usually an affordable option, but the shipping time is longer, generally taking 7-15 business days. Delivery times will vary depending on your location and logistics company’s arrangements.
2. Expedited delivery (optional)
If you need to receive your order faster, we offer expedited shipping options. Expedited delivery can generally be completed within 3-7 working days, suitable for customers in urgent need of goods. Expedited delivery costs will be higher than standard delivery, you can contact customer service according to understanding
Note: Expedited shipping is only available in some locations and availability will depend on your shipping address.
3. Distribution company selection
Depending on your needs, you can choose different delivery methods at checkout. If you have special requirements or a preference for a delivery company, you can contact our customer service team and we will try our best to provide you with a customized delivery service.
4. Order tracking
1. Tracking information:
Once your order has been shipped, we will provide you with a shipping tracking number. With this number, you can check the shipping status and estimated arrival time of your order at any time. You can enter the tracking number on our website or through the official website provided by the logistics company to obtain real-time delivery information.
2. Transportation problems:
If you notice a problem with your order during shipping, such as a delay or loss, please contact our customer service team immediately. We will help you communicate and resolve issues with the logistics company to ensure that your goods are delivered as quickly as possible.
5. Receiving and signing
1. Delivery address:
Please be sure to provide the exact delivery address when placing your order. Because international shipping involves many links, the wrong address can cause delivery delays or goods not to arrive. If your shipping address changes, please update it before the order is shipped.
2. Signing requirements:
Due to the high value of luxury goods, some orders may require you to sign for the package when you receive it. Please make sure to check the appearance of the package when receiving the goods and confirm that there is no damage before signing. If the package is damaged during shipping, please refuse to sign for it and contact the customer service team immediately, and we will take care of the follow-up for you.
3. Contact us
If you have any questions about our shipping policies or experience problems with the delivery of your order, please feel free to contact our customer service team. We will help you as soon as possible to ensure that your shopping experience is smooth and enjoyable.
• WhatsApp: +86 15875907996
• Email: luxury-goods88@outlook.com
Thank you for your understanding and support, I wish you a happy shopping!